Help & Support
Find clear, easy-to-follow answers to common questions about gaming events, reservations, package options, policies, and guest assistance.
Which event concepts are available?
We organise casino-inspired events for corporate functions and private gatherings, including guided table play and structured tournament formats.
When should reservations ideally be made?
Booking in advance is recommended to secure preferred dates, particularly for larger or full-service events.
How are cancellations handled?
Cancellation terms depend on the selected package and preparation stage and are clearly confirmed before final approval.
Can events take place at different locations?
Yes, events can be arranged at approved venues or partner locations, depending on logistical and technical requirements.
Is it possible to customise an event?
Game selection, event timing, service level, décor, and optional features can all be tailored to your preferences.
What recognition do winners receive?
Winners are acknowledged with certificates, keepsakes, or selected prizes depending on the event format.
Is prior gaming experience required?
No previous experience is necessary. Professional guidance is provided throughout the event.
What is typically included in event packages?
Packages usually include gaming tables, professional dealers, equipment, and overall event coordination.
How does the booking process work?
You share your event details, receive a tailored proposal, and confirm availability and payment arrangements.
Are there guest number limits?
Minimum and maximum guest counts depend on the chosen package and venue capacity.